Rosmellyn Surgery operates a full triage system. Your call will be answered by a fully trained medical receptionist who has capacity to signpost to relevent clinicians dependent on your need. Once your call has been assessed by the receptionist, it will then be filtered to the relvent member of our clinical team. The Clinician will then contact you via telephone to discuss your medical issue, they will then arrange follow up care for you appropriately either face to face or over the telephone.

We offer urgent same day appointments, and for routine follow up appointments and blood tests, these can be booked up to 4 weeks in advance.  

Our phone lines - 01736 330909 - open daily from 8.30am until 5.30pm. Please note our lines are directed to the emergency call handling service between lunchtime hours which are Monday - 1pm - 2pm and Tuesday - Friday 12.30pm - 1.30pm. 

Please call as early as you can if you think you need an on the day urgent appointment.

For test results and to make follow up routine appointments please call after 2pm.

We have an excellent team of very highly qualified Nurses who run an Acute Illness Clinic every day and can deal with many illnesses and ailments, so we may ask one of them to see you. 

Our Health Care Assistants have a wide range of skills and qualifications and will be glad to help you with such things as blood sampling, dressings, blood pressure and new patient checks.

All the Doctors, Nurses and Health Care Assistants work by appointment. Demand for appointments has increased over the years; we are still trying to keep up with demand and keep the appointment system continually under review to provide a faster and better service.

It is important that you inform the reception staff if you are unable to attend your appointment by telephoning us on 330909, this will allow that appointment to be offered to another patient. 

Polite reminder

If you complete the online appointment request forms, please make sure you include detailed information regarding your ailment to enable the clinician to book you the most appropriate appointment in a timely manner.

Specific clinic appointments with nurses (eg asthma or diabetes clinics, contraception, smears, travel vaccinations) can be pre-booked, as can appointments for blood tests that your Doctor has requested.

There are appointments available in advance with your own Doctor for follow-up of more complex problems, or for people who need to make specific arrangements such as for work.  We open on alternate Tuesday and Wednesday evenings for those who may find this more convenient, particularly workers. We also offer some Sunday morning surgeries.

All of these are held at St Clare Medical Centre. Please speak to our receptionists for more details.

In addition, we run a clinic for young people, who can drop in without an appointment between 4pm - 5pm on Tuesdays and 4-5pm on Fridays. This clinic offers confidential, friendly advice on any health worries,  including free contraception, or chlamydia screening. These clinics are completely confidential and we will not tell anybody else about it unless the problem affects your safety or a third party. You do not have to be registered at Rosmellyn Surgery to attend this clinic.

Requests for home visits will be taken by phone. Please call in the morning if possible to allow enough notice, and so that the doctors can plan their rounds. The doctor will call you back to discuss your problem and decide on the best course of action.

Please only ask for a visit if you genuinely are unable to get to the surgery.

Yes, we will always try our best if you have an ongoing illness where continuity of care is important, or if you have a non-urgent need to see a specific doctor or nurse you will be able to book an appointment with them in advance – see below for more information about when doctors are in clinic.

If you need to see a Doctor or Nurse and have difficulty speaking or understanding English, please let the staff at the surgery know. We will be able to arrange an interpreter for you.

Each doctor generally works the same days each week.  If you need to be seen straight away, then you may not be able to see your preferred or named doctor.

 We are a “training practice” which means that we normally have one or two Registrar GP’s working with us.  They are qualified doctors who are completing specialist training in General Practice.

We sometimes need to employ locum doctors or change doctor days to manage holiday cover.  We also provide training for student doctors and will ask you to help by allowing them to attend your consultation when they are with us.

The practice houses Trainee GP's Sam Colam-Ainsworth and Keny Shrestha and Foundation Doctor Alex Hawkins

Other medical students from the Exeter University also join us from time to time and they may well sit in on consultations or accompany the doctors on visits.  You may be asked to give them an opportunity of taking your history in a one to one consultation prior to seeing the GP; this really enhances their training, and we ask that you agree to this if possible.

Whilst we encourage patients to allow the medical students to be present throughout a consultation, we understand that this may not be acceptable at times, so please do say so if you feel uncomfortable.

Outside of our normal opening hours, you should ring NHS 111 direct – just dial 111 or go online to Get help for your symptoms - NHS 111 They provide out-of-hours cover in the county. If you need to see the Doctor, you may be asked to attend a local clinic.

Details of all consultations are passed to your own doctor.

In an emergency, you should still ring 999 for an ambulance.

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

We try our best to run to time, and to see people within a few minutes of their booked appointment. However, even with the best intentions this is not always possible, especially when there has been an unexpected emergency. You will also appreciate that it is not always possible to predict how long each consultation will take. If your Doctor is running late the receptionist will inform you of this when you arrive.

PLEASE – if you have more than one ailment or issue to discuss at your appointment, please tell us and arrange for a double appointment.