New Online Consult
We’ve recently launched a new system you can use to check your symptoms and submit forms to us called Online Consult - a new and more efficient way to contact us here at your practice, seek medical advice, request consultations with our GPs and request administrative tasks such as medical notes and reports.
- On accessing the service you will see an online form where you outline your symptoms. You’ll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition
- The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not, and if not, we’ll give you the advice you need on what to do next.
- The forms are tailored to you and they’ve all been approved by clinicians so the advice you get is really accurate and helpful.
- It’s really simple to use, you can just follow the link from our website and the forms are clear and easy to understand
- Please Note: The Online Consult system is available from Monday – Friday between 8.30am and 3.00pm and is unavailable at weekends.
- We aim to respond to your query within two working days.
- Online consult can only be used for routine medical concerns that are clinically safe to wait up to 4 weeks for an appointment, the headings reflect this and is why you will be unable to see any acute problems listed.
PLEASE CLICK ON THE IMAGE TO THE RIGHT TO BE TAKEN TO ONLINE CONSULT
Joint Injection Update - June 2022
We are aware there is currently a longer waiting list than normal for joint injections. We thank you for your patience and are working on booking in extra clinic time to help catch up.
If you have any questions in regards to your joint injection appointment, please do not hesitate to get in contact with us.
SPRING COVID BOOSTER
This booster is only available to those over the age of 75 or anyone aged over 12 years old who is severely immunocompromised 6 months after recieveing your first booster.
Useful App for common childhood illnesses and how to treat them
The HANDi Paediatric app gives up to date advice about common childhood illnesses and how to treat them. It’s now available to download for free onto any Apple or Android smartphone or tablet. The app contains information about when and how to ask for help, along with what to expect when your child is being assessed
To download the HANDiApp on APPLE click here HANDi Paediatric on the App Store (apple.com)
To download the HANDiApp on ANDORID click here HANDi Paediatric – Apps on Google Play
Advice regarding medical care in Cornwall
All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
When the Surgery is closed did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance if it’s an emergency and you think you’ll need the care of paramedics on the way to hospital.
If you don’t think it’s a serious or life-threatening emergency:
Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/
Friends and Family Test
If you have had an appointment this month at Rosmellyn Surgery, please click on the link below to complete this satisfaction survey to tell us how you found your experience.
Patient Participation Group
Are you an enthusiastic and motiviated individual? If so you might be just the person we are looking for!
Rosmellyn Surgery runs a Patient Participation Group which is a route for people to advise and inform the practice on what matters most to patients and to help identify solutions to problems.
Members of the PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG.
If yout think this might be for you please contact the surgery with your contact details and we will be able to provide the current group with your information.
Changes to how the NHS prescribes 'over the counter' medicines for minor health conditions
In March 2018, NHS England published guidance about reducing the prescribing of medicines or treatments that are available to buy over the counter.
This means that certain medicines may no longer be prescribed if you can buy them over the counter.
Please click on the link below to read the leaflet which explains the changes, why they are happening and where you can get more information and support.